Personal Life

Get help from the Representative for Children and Youth

Get help from the Representative for Children and Youth

You have the right to be yourself, to be heard, to be healthy and to be safe. The Representative for Children and Youth has a dedicated team of advocates to help ensure your needs and interests are upheld. They work to make sure your case plan includes your voice, and that your views are heard and considered by decision-makers.

A hand through the system

Advocates are available to help with:

  • Your rights and ย making sure they are respected
  • Connections to programs and services available so that you thrive
  • Providing support to speak up in a way that might solve your problem
  • Being a part of discussions about the care and services you receive and the decisions made about you
  • Transitions out of MCFD care
  • Transitions for youth eligible for Community Living BC services

Insider Tip
Young adults up to their 24th birthdays who have aged out of care and who are on or eligible for an Agreement with Young Adults (AYA), or who are on or eligible for a provincial post-secondary tuition waiver, can now work with RCY advocates if they need help or advice.

More information on how the Repโ€™s advocates can help is availableย here.

Case profiles of RCY advocacy for youth and families are availableย here.

Get in touch

You might be in a home that doesnโ€™t feel right, be concerned about your transition out of MCFD care, feel like no one is listening to you, or be in a crisis. Advocates can help you explore possibilities for solutions, while making sure your rights are respected and your voice and views are considered.

The Repโ€™s office can be reached at 1-800-476-3933, by email atย rcy@rcybc.ca, or by RCYโ€™s secure and confidentialย Contact Us page.

What the Rep canโ€™t do

The work done by the Office is effective, but has some limits. The Rep and advocates cannot:

  • Override decisions made by MCFD or other organizations
  • Speak in court for you
  • Represent you in a custody or parental access case
  • Provide child protection services
  • Act on behalf of a young person in a Representation Agreement or application for Committeeship

MCFD complaint process for youth

MCFD has a complaint process in place to ensure that your voice is heard, and your needs are met. Advocates such as the RCY can help you make a complaint.

You can make a complaint to MCFD or a DAA if you:

  • Need support or access to services.
  • Need more help than youโ€™re getting.
  • Didnโ€™t get the service you asked for.
  • Were treated unfairly.
  • Think nobody is listening to you.
  • Donโ€™t know why something happened.
  • Feel that your needs were not met, or your rights were ignored.

You can:

Email your complaint toย MCF.Info@gov.bc.caย  โ€“ include your name, city, email, phone number, what your concern or feedback is and how and when they can reach you.
OR
Call and ask to speak with a complaints specialist โ€“ 1-877-387-7027.

Read more about MCFDโ€™s complaints processย here.

A community resource

The Representative has a team dedicated to youth outreach. Theย Social Media Youth Teamย advises and creates content for the Repโ€™s youthย Facebook pageย (@RCYBCyouth) , youthย Twitter accountย (@RCYBCyouth),ย Instagram accountย andย YouTube accountย and produces media such as Louisโ€™ย Welcome to My Worldย podcast.

They have occasional job postings for youth in and from care.





Get help from the Representative for Children and Youth

You have the right to be yourself, to be heard, to be healthy and to be safe. The Representative for Children and Youth has a dedicated team of advocates to help ensure your needs and interests are upheld. They work to make sure your case plan includes your voice, and that your views are heard and considered by decision-makers.

A hand through the system

Advocates are available to help with:

  • Your rights and ย making sure they are respected
  • Connections to programs and services available so that you thrive
  • Providing support to speak up in a way that might solve your problem
  • Being a part of discussions about the care and services you receive and the decisions made about you
  • Transitions out of MCFD care
  • Transitions for youth eligible for Community Living BC services

Insider Tip
Young adults up to their 24th birthdays who have aged out of care and who are on or eligible for an Agreement with Young Adults (AYA), or who are on or eligible for a provincial post-secondary tuition waiver, can now work with RCY advocates if they need help or advice.

More information on how the Repโ€™s advocates can help is availableย here.

Case profiles of RCY advocacy for youth and families are availableย here.

Get in touch

You might be in a home that doesnโ€™t feel right, be concerned about your transition out of MCFD care, feel like no one is listening to you, or be in a crisis. Advocates can help you explore possibilities for solutions, while making sure your rights are respected and your voice and views are considered.

The Repโ€™s office can be reached at 1-800-476-3933, by email atย rcy@rcybc.ca, or by RCYโ€™s secure and confidentialย Contact Us page.

What the Rep canโ€™t do

The work done by the Office is effective, but has some limits. The Rep and advocates cannot:

  • Override decisions made by MCFD or other organizations
  • Speak in court for you
  • Represent you in a custody or parental access case
  • Provide child protection services
  • Act on behalf of a young person in a Representation Agreement or application for Committeeship

MCFD complaint process for youth

MCFD has a complaint process in place to ensure that your voice is heard, and your needs are met. Advocates such as the RCY can help you make a complaint.

You can make a complaint to MCFD or a DAA if you:

  • Need support or access to services.
  • Need more help than youโ€™re getting.
  • Didnโ€™t get the service you asked for.
  • Were treated unfairly.
  • Think nobody is listening to you.
  • Donโ€™t know why something happened.
  • Feel that your needs were not met, or your rights were ignored.

You can:

Email your complaint toย MCF.Info@gov.bc.caย  โ€“ include your name, city, email, phone number, what your concern or feedback is and how and when they can reach you.
OR
Call and ask to speak with a complaints specialist โ€“ 1-877-387-7027.

Read more about MCFDโ€™s complaints processย here.

A community resource

The Representative has a team dedicated to youth outreach. Theย Social Media Youth Teamย advises and creates content for the Repโ€™s youthย Facebook pageย (@RCYBCyouth) , youthย Twitter accountย (@RCYBCyouth),ย Instagram accountย andย YouTube accountย and produces media such as Louisโ€™ย Welcome to My Worldย podcast.

They have occasional job postings for youth in and from care.





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